Zedd Customer Solutions + Zedd AI
For nearly two decades, Zedd has quietly managed millions of customer interactions for Fortune 1000 brands. Now, we’ve turned that frontline experience into a proprietary AI platform that modernizes CX, training, and revenue—without putting your brand at risk.
No generic demos. We start with your CX, compliance, and revenue goals—and show you a safe path to AI.
The Zedd Agentic Platform turns your SOPs, policies, training decks, and product content into a governed “source of truth” that powers AI agents, human teams, and analytics—across CX, learning, and revenue.
Ingests and structures your playbooks, FAQs, and policies into a single, version-controlled source of truth.
Coordinates AI agents and human agents across voice, chat, email, and back-office workflows.
Every interaction feeds analytics, training, and optimization—so the system gets sharper over time.
Each module can stand alone, but together they form a complete system: AI that handles repetitive work, humans for the moments that matter most, and a learning loop that keeps everything aligned to your brand, compliance, and revenue targets.
Orchestrates AI and humans to handle Tier 0 / Tier 1 requests, authenticate customers, capture context, and hand off exceptions with full history—across voice, chat, and digital channels.
100% QA coverage and conversation analytics—not just a tiny sample. See compliance gaps, missed opportunities, and coaching needs across every channel.
A live “safety layer” for AI-assisted and AI-handled calls. Monitors call health and either self-repairs the AI’s behaviour or smoothly escalates to a human.
Turns what CallSense and DCA observe into targeted training. Socratic micro-lessons, role plays, and live avatar coaching designed to close real-world skill gaps.
Uses the same intelligence that powers CX to drive growth: smarter outreach, better follow-up, and tighter alignment between marketing, SDRs, and sales.
Zedd’s human operations teams run alongside the platform—operating programs, managing change, and ensuring AI adoption actually lands inside your business.
Because the same source of truth powers CX, training, and sales, you’re not buying “another tool.” You’re upgrading the operating system behind how your teams serve and grow customers.
Dynamic Call Assurance protects live conversations, while human operations teams and governance frameworks keep you in control.
AI handles repetitive volume. Human agents focus on edge cases and complex work. CallSense and ELS continuously lift quality and reduce rework.
Sales Ignite translates operational excellence into growth—improving conversion, retention, and expansion without inflating headcount.
For Zedd, AI is not just a productivity play—it’s a trust decision. The platform is built so that your data, your conversations, and your playbooks stay under your control, not a third-party startup’s.
Zedd’s agentic orchestration, Dynamic Call Assurance, CallSense™, and Easy Learning Studio are proprietary technologies being patented. They run on infrastructure that Zedd controls—or within your own cloud or data center—so you never hand customer conversations to a black box.
Each client’s environment is logically isolated, with role-based access, least-privilege controls, and detailed audit trails. Your transcripts, recordings, and analytics are not co-mingled or used to train a public, shared model.
The architecture is designed to meet PCI and SOC requirements for handling payment data, PII, and sensitive operational information—with encryption, hardened boundaries, and controls to keep sensitive data out of model prompts where required.
Full audit trail. Because Dynamic Call Assurance and CallSense sit across AI and human interactions, you get a complete record of what was said, what the AI did, what data it accessed, and why—supporting regulators, internal audit, and client governance.
The market is full of AI vendors who’ve never run a single program. Zedd is different: we started as an operator, and we still are one. Zedd AI is the product of thousands of programs, not just a lab experiment.
Zedd is built for organizations where every interaction matters—because of regulation, brand risk, or the sheer scale of contact volume.
Large customer-care operations that can’t afford AI missteps, but need efficiency, insight, and speed.
Providers seeking a differentiated, AI-forward offering they can roll out safely to their own clients.
Financial services, telco, utilities, and other regulated sectors where compliance and accuracy are non-negotiable.
Share a bit about your current CX, training, or sales challenges. We’ll respond with a short, focused proposal for where Zedd AI can create value in the first 90 days.
Experience You Trust. AI That Delivers.