About Us

Co-founded in 2010 by four of Canada's most recognized call centre industry professionals, Zedd is a mid-size, outsource call centre operation with a singular focus, to deliver outstanding return from every single one of your customer contacts. Delivering profitable returns and a world class customer experience are not mutually exclusive activities. Your customers are looking to you for solutions, and that is exactly what Zedd Customer Solutions delivers for them. The difference? We not only present customers with the traditional paths to resolution, we also offer them choice through alternative solutions that can deliver your organization greater returns while still satisfying customer needs.
We are an entrepreneurial organization backed by like minded investors who are well capitalized and not afraid of risk when it comes to investing in high potential partners. What this means is that it allows us to be more flexible than our competitors, which means greater choice for our clients. We are as amenable to bonus/malice and gain-sharing arrangements with our partners as we are to hourly, per-minute and per-incident structures. We want to be able to build the solution that best fits your organization's needs.
Meet The Senior Leadership Team
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Craig MeilleurPresidentCraig’s refined leadership skills touch every area of Zedd’s operation, from production to quality control, from information systems to human resources. Throughout his career, and as president of 2 SITEL North American operating divisions and Gemma Communications, Craig has developed and implemented processes that have been adopted industry wide. And our clients are fortunate to be first hand beneficiaries.< Back to team
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Michael CravitExecutive Vice PresidentMichael is responsible for new business development and client relationship management which in most instances are one and the same. Selling solutions is about getting to know our clients (and prospective clients) and assessing their unique needs. Michael’s role is to foster client relationships alongside Zedd’s seasoned client services team.< Back to team
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Craig MinorVice President Client ServicesCraig is known as one of Canada’s leading call centre professionals particularly within the insurance and financial services verticals where his in-depth knowledge of regulations and best practices have been applied to streamline outsourcing initiatives that require provincial licensing and other regional protocols.< Back to team
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Jon MercerVice President Toronto OperationsJon's mandate is to deliver superior results, and his uncanny ability to source, secure and develop high calibre call centre professionals, including agents, team leaders, and quality assurance personnel has truly thrusted Zedd forward in Canada’s most competitive call centre market.< Back to team
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Michael RossmanVice President Client ServicesWhile Mike has managed large-scale programs on behalf of companies that operate within many different verticals, his particular expertise lies within the cable and wireless sector. His role is to provide both strategic and tactical leadership and to advocate for our clients. With a knack for data analytics Mike will provide alternatives and solutions to enhance results and (your) customers’ experience.< Back to team
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Ian KosterVice President Information TechnologyIan is responsible for delivering uncompromised systems solutions that deliver creativity, efficiency, detailed reporting, up-time, and business continuity. Working with our technology providers and our in-house team of programmers and network professionals, Ian’s IT solutions are most definitely not, out-of-the-box.< Back to team
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Howard WrightVice President FinancePrior to taking over financial management at Zedd, Howard served as Director of Finance for ESS North America and Regional Controller for Aditya Birla Minacs. He holds an MBA from the University of Toronto and is a CPA, CMA with membership in the Chartered Professional Accountants of Ontario.< Back to team
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Jason PichetteVice President North Bay OperationsJason is Zedd’s man on the ground in North Bay and he is responsible for the operations of that facility. Formerly a member of TRG’s Global Board of Directors, Jason’s exposure to the call centre industry, on a multinational scale, has been leveraged to blend global best practices with all things Canadian, and the results have been nothing short of outstanding.< Back to team
Custom designed inbound, outbound and digital contact centre solutions
Business-to-consumer sales
Business-to-business sales
Cross-selling
Up-selling
List qualification
Affinity marketing
Loyalty marketing
Bundled product/service sales
Lead generation
Card activation
Licensed insurance sales
English & French capabilities
Expiry date capture
Proactive customer retention
Reactive customer retention
Customer winback