6 Ways to avoid losing online sales

6 Ways to avoid losing online sales

Many things can happen between a customer looking at your product and buying it. That’s why there’s such a large percentage of abandoned online carts. How many people leave their carts before purchasing? The Baymard Institute says 69.82%! That percentage...
Bringing clarity to customer service

Bringing clarity to customer service

When it comes to being an excellent customer service agent, there are many learned skills. Excellent agents are effective communicators. They know how to help customers and do it with a friendly and empathetic demeanor. They know the importance of being professional....