Outsourcing your organization’s services can fail when the involved parties don’t make a good match. This can happen for multiple reasons, including time zone incompatibility, cultural differences, language barriers and even communication challenges. Many companies all over the world experience these challenges when outsourcing.

All of these issues, however, can be avoided when hiring the right firm for all of your outsourcing needs. Your organization’s goal should be to find a company that is able to address all of your needs and provide workable solutions for each of them.

When hiring an outsourcing firm, there are three things you need to make sure they provide, including:

1. Fluent communication and proper workflow. Your outsourcing partner must be fluent in all of the languages applicable to your customer base. Otherwise, there will be miscommunication, which can lead to hours of wasted time and potentially a decrease in sales. In addition, your outsourcing partner’s workflow needs to mesh with your organization’s workflow to prevent problems with your in-house team working with the outsourcing partner.

2. Experience matters. It is crucial for your outsourcing partner to have the right experience that will make the most sense for your organization. This should include senior-level experience and a track record of success.

3. Make sure the time zones will work. There are a lot of outsourcing companies out there that simply will not work well within your time zone. It is important to find the right solution that will not force you to have to make compromises and that you can instead keep things running smoothly and within the same time zones as your customers.

Going forward with the right outsourcing solution

Clearly, the success of outsourcing will have a large part to do with finding the right match for your organization. At Zedd Customer Solutions, we offer a fully integrated and multilingual contact centre solutions for 24 hours a day, seven days a week, and 365 days a year. Each client engagement at Zedd is assigned a senior relationship manager with vast executive experience to meet your organization’s needs. In addition, since we are based in Canada, which means our time zones will work for all U.S.- and Canadian-based organizations.

If you are interested in learning more about our solutions, contact us today.