Altitude uC18 is the new major release of Altitude UCI (unified customer interaction) and IP based, contact center management software suite that enables companies to manage all customer interactions – Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web – and resulting activities in a unified environment.
After a tireless search, Zedd Customer Solutions selected ALtitude Software as its primary technology solution. Zedd’s senior management team has ututilized many different call centre technologies over the past 25 years and we have never experienced performance levels that are remotely comparable to what ALtitude Software has been able to deliver. Zedd, our clients, and our clients’ customers have all been beneficiaries of this fantastic contact centre technology.
Congratulations Altitude. This award is well deserved!