Customer service is still alive and well and is vital to your organization’s success?
A firm’s processes, policies and priorities have a lot to do with retaining — and losing— customers. Here’s how innovation can save the day:
Stay well-informed about COVID-19 with these workplace best practices from the WHO. Zedd has work-from-home agents to help with your call centre outsourcing needs.
Did you know that nearly 70% of managers say they are uncomfortable when it comes to providing feedback to their employees? Effective feedback isn’t always easy. But it’s vital to delivering a top-notch customer experience.
What can you learn from the global entertainment giant behind the "happiest place on earth"? Here are a few takeaways:
Learn why outsourcing your customer contract management makes good business sense.