Customer service departments field a lot of questions. Make sure your reps are prepared to answer them.
Not all outsourcing partners are created equal, and hiring the wrong one can lead to many problems. This article outlines three things you need to make sure an outsourcing firm (like us) should provide.
If your business falls into any one of these categories it may be time to outsource your customer service department.
Nearshore outsourcing can help U.S. businesses fill gaps in the call center services. Canadian nearshore partnerships provide a seamless customer experience and save businesses both time and money.
Just how important is customer service to your business’ success? These statistics are eye-opening. Learn more about how outsourcing can improve your company’s customer service.
Did you know that Zedd Customer Solutions offers support for your bi-lingual clients?
Zedd Customer solutions offers call centre support for your multi-lingual clients.
Outsourcing customer contacts and sales operations can free up your company’s resource, helping you maximize profit and growth.
Customer service is still alive and well and is vital to your organization’s success?
A firm’s processes, policies and priorities have a lot to do with retaining — and losing— customers. Here’s how innovation can save the day: