Sharing thought leadership.
Why outsourcing practices can fail
Not all outsourcing partners are created equal, and hiring the wrong one can lead to many problems. This article outlines three things you need to make sure an outsourcing firm (like us) should provide.
3 signs it’s time to outsource your customer service department
If your business falls into any one of these categories it may be time to outsource your customer service department.
What is nearshore outsourcing?
Nearshore outsourcing can help U.S. businesses fill gaps in the call center services. Canadian nearshore partnerships provide a seamless customer experience and save businesses both time and money.
How important is customer service to your success?
Just how important is customer service to your business’ success? These statistics are eye-opening. Learn more about how outsourcing can improve your company’s customer service.
Zedd Customer Solutions supports your bi-lingual clients
Did you know that Zedd Customer Solutions offers support for your bi-lingual clients?
We support your multi-lingual clients
Zedd Customer solutions offers call centre support for your multi-lingual clients.
Grow your business through outsourcing
Outsourcing customer contacts and sales operations can free up your company’s resource, helping you maximize profit and growth.
Customer service and why it’s still important
Customer service is still alive and well and is vital to your organization’s success?
Great customer experiences start with innovation
A firm’s processes, policies and priorities have a lot to do with retaining — and losing— customers. Here’s how innovation can save the day:
Coronavirus – COVID-19: Information and workplace best practices
Stay well-informed about COVID-19 with these workplace best practices from the WHO. Zedd has work-from-home agents to help with your call centre outsourcing needs.
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