Toronto, Canada and Guatemala City, Guatemala – November 8, 2023 – Canadian business process outsourcer, Zedd Customer Solutions Inc., today announced that it has entered a Strategic Alliance with Pronto BPO, a leading service provider based in Guatemala City, Guatemala. 

Under the terms of the agreement, Zedd and Pronto shall enter a joint-undertaking to provide contact center services to clients based in Canada, the U.S. and internationally. 

The parties will bring together their respective management, operations and technical skills and knowhow wherein Zedd shall primarily be responsible for promoting, marketing, quality assurance and client relationship management, and Pronto shall provide contact center outsourcing services by means of operations and infrastructure through its operators, production capacity and network in Guatemala, Honduras and El Salvador. 

“A lower cost solution such as the one Pronto affords, doesn’t mean a cheaper one”, said Zedd’s President, Michael Cravit.  “Quite the contrary.  The level of service and sophistication that Pronto offers is entirely up to North American standards and those that we know our customers have come to expect”. 

 “We are excited about the prospect of working with Zedd”, said Luis Fernando Molina, CCO at Pronto. “Our companies are likeminded, both culturally and professionally; we’re results oriented and committed to delivering world class contact center services together, and Pronto’s track record as the only Central American service provider not to experience any business interruption during the pandemic should give both Zedd and Zedd’s customers a strong confidence level in our capabilities”. 

About Zedd Customer Solutions Inc. 

Zedd is a leading Canadian outsourcer that specializes in the provision of third party contact center solutions.  The company was founded in 2010 by four of Canada’s preeminent contact center professionals and currently operates more than 500 production seats that operate out of 2 contact centers located in Toronto and North Bay, Ontario.  Zedd also has vast work-from-home capabilities. 

About Pronto BPO 

Pronto has more than 16 years of experience implementing customer service, telemarketing, tele collection and back office initiatives.  The company has in excess of 2,000 workstations located in Guatemala, El Salvador and Honduras delivering multichannel solutions through IVR, SMS, Web, eMail, Chat and Call Center.