What We Do

Each client engagement at Zedd is assigned a senior relationship manager that has practical experience to match your domain.  This individual is your advocate and is entirely hands-on from project development through back-end data analytics.

Zedd offers fully-integrated and multilingual contact center solutions, 24 hours a day, 7 days a week and 365 days a year.  Our skill set includes a variety of back-office services, inbound and outbound voice contact, email support and text-based chat, and our solutions incorporate the very latest technologies … including plenty of Artificial Intelligence. Zedd facilitates customer care, case management, technical support, sales and retention and back-office support via a workforce based in Canada, the United States and Central America. Regardless of whether assigned associates work from one of our physical contact centers or from home, they are supported through homegrown and comprehensive learning and development programs and AI that Zedd leverages for Customer and Interaction Analytics. Conversational AI is also utilized to enhance customer experiences (CSAT) and reduce end user expenditures … by 50% or more.