Did you know Zedd Customer solutions supports your bi-lingual and multi-lingual clients? If you outsource your call centre to us, your clients receive support through multi-lingual agents fluent in French, Dutch, Portuguese, Italian, and Spanish. It is part of our dedication to giving your clients an excellent customer experience.
We have two domestic contact centres based in Ontario with access to a multitude of skill sets and multi-lingual capabilities. Zedd stays on top of bi-lingual needs and we have the capability of adding other languages and dialects as the need arises.
Our agents are dedicated to representing your company’s brand with a seamless customer experience. Many agents are long-time employees and well-versed in providing the white glove treatment to your clients. We present your brand as our own.
Some of our agents are based in work-from-home locations and some are assigned to on-site representation for those businesses who want their outsourcing partner located nearby. We also have agents nearshore (Belize and Mexico) and offer offshore (India) solutions. It is part of our dedication to adapting and providing the location capabilities our business partners need.
When you partner with us, you receive your own dedicated senior relationship manager who has practical experience matching your domain. Your manager will work personally with you while developing a plan for your business outsourcing needs. We use cutting-edge technology with analytics that will help you identify lead opportunities and turn them into sales.
Some of the sales solutions you can expect help with from the Zedd team:
• Inbound and outbound sales
• Customer based marketing
• Lead generation
• Cross-selling
• Up-selling
• Consultative sales
• Appointments/reservations
We support businesses with call centre and Business Process Outsourcing capabilities (BPO) in these sectors:
• Banking/financial services
• Insurance
• Cable & wireless
• Consumer products
• Utilities
• Retail
If your business has a unique request for your call centre and BPO needs, we are ready and willing to work with you to design and implement a unique solution for your company. We value the relationships you have with your customers just as we value the developing relationship we are building with your company.
Want to learn more about partnering with Zedd Customer Solutions for your call centre and BPO needs? We’ve been providing world class services to business all over the globe since 2010 and we can do the same for you. Contact us toll-free at 1-877-912-9333, via email at inquires@zeddsolutions.com or visit our webiste, zeddsolutions.com.