


6 Ways to avoid losing online sales
Many things can happen between a customer looking at your product and buying it. That’s why there’s such a large percentage of abandoned online carts. How many people leave their carts before purchasing? The Baymard Institute says 69.82%! That percentage...
Bringing clarity to customer service
When it comes to being an excellent customer service agent, there are many learned skills. Excellent agents are effective communicators. They know how to help customers and do it with a friendly and empathetic demeanor. They know the importance of being professional....
Email versus live chat support — What should you offer your customers?
We all know that email and live chat support offer convenience to your customers. These solutions allow customers to reach out while they’re multitasking, busy or can’t make a phone call. Offering digital contact methods is especially helpful if...
Avoid doing these six things during email communications
As we’ve mentioned in previous blog posts, email is a great addition to a customer support strategy. However, like all customer service channels, it needs to be handled the correct way. There are some things you just shouldn’t do when it comes to email...