6 Ways to avoid losing online sales

6 Ways to avoid losing online sales

Many things can happen between a customer looking at your product and buying it. That’s why there’s such a large percentage of abandoned online carts. How many people leave their carts before purchasing? The Baymard Institute says 69.82%! That percentage...
Bringing clarity to customer service

Bringing clarity to customer service

When it comes to being an excellent customer service agent, there are many learned skills. Excellent agents are effective communicators. They know how to help customers and do it with a friendly and empathetic demeanor. They know the importance of being professional....
Simple Tips For Excellent Live Chat Support

Simple Tips For Excellent Live Chat Support

Live chat is a great offering to provide to your clients. Many customers love the convenience and immediacy this form of support offers. It’s something they can do from their phone or while working on something else at the computer. It’s no wonder so many customers...
Quick Tips For Addressing Common Customer Pain Points

Quick Tips For Addressing Common Customer Pain Points

There are many pain points a customer can encounter during the shopping journey. The more pain points they experience the less satisfied they will be and the chances of them shopping with you again will decrease significantly. So, what can you do to reduce these pain...