Portrait of African american female customer service executive talking on headset at desk in office. This is a casual creative start-up business office for a diverse teamWhen it comes to customer solutions, we bring a hands-on approach.

Partnering with a trusted customer solutions group, such as us at Zedd Customer Solutions, allows you to give your customers what they want – timely responses to meet their needs.

Oftentimes, companies don’t have the time or manpower to satisfy every customer demand. When you outsource, you allow your customers to get their needs met quicker and more fully. This can help them stay satisfied with you and the products or services that you have to offer. It’s really a win-win. You’re happy because satisfied customers turn into loyal customers, improving your bottom line. And your customer is pleased because they feel heard and appreciated.

But with so many options for customer solutions, you may be wondering what sets us apart from our competitors? We’re not simply a supplier. We are your partner in providing better solutions for your customers. We will give every client the “white glove treatment.” We are essentially an extension of your brand, not just an outsourcing company.

Sure, we provide great technology offerings like AI and Chatbots, but these technical aspects require a human element. We go above and beyond to ensure that we are providing exceptional customer experiences and representing your client brand successfully. Security and compliance are at the forefront of our outsourcing offerings. It’s important to us that you’re protected.

Each client we work with is valued. Our services are customized to meet each of their needs. We also treat every one of their customers with the utmost care trying to find the ideal solutions to maintain great customer relationships. We have a variety of offerings we can provide your clients, including voice calls, channel calls, and chat.

We’re also available 24 hours a day, 7 days a week, 365 days a year. That means, no matter what time or day it is, we’re there to help your customers. We’re a fully-integrated and multilingual contact centre. Our technologies are leading edge and our people are the very best. In addition, we have superior quantitative outcomes and customer satisfaction (CSAT) scores.

If you’re ready to take your customer service offerings to the next level, contact us today. We’re here to meet your needs.