About Zedd Customer Solutions.
Since 2010, Zedd Customer Solutions Inc. has been providing Call Centre and Business Process Outsourcing (BPO) services on behalf of clients all over the world. Since 1987, Zedd’s four founding partners have been doing the same.
Our strength lies in our ability to synergize with our clients and become a true extension of their own operations. While each client engagement features tried and true operating best practices that we have developed and refined over the past 3 decades, we’ll work closely with you to fully understand your needs and customize yours so that we’re completely aligned with your unique brand, corporate values and program aspirations. We’ll ensure your business scales with ease.
Each client engagement at Zedd is assigned a senior relationship manager that has practical experience to match your domain. This individual is your advocate and is entirely hands-on from project development through back-end data analytics.
Zedd offers fully-integrated and multilingual contact centre solutions, 24 hours a day, 7 days a week and 365 days a year. Our technologies are always leading edge and our people are the very best. Superior quantitative outcomes and customer satisfaction (CSAT) scores are testament to that. Since Zedd’s inception, we have never been second best … just ask our clients!