If you don’t offer an omnichannel approach to customer service, now is the perfect time to take action. These tips can help!
It’s important to regularly evaluate your customer service department. Here’s why:
There are several components that go into building your brand reputation. Start here:
Email is a great way to improve your customer service offerings. These tips can help:
Customer service departments field a lot of questions. Make sure your reps are prepared to answer them.
Not all outsourcing partners are created equal, and hiring the wrong one can lead to many problems. This article outlines three things you need to make sure an outsourcing firm (like us) should provide.
If your business falls into any one of these categories it may be time to outsource your customer service department.
Nearshore outsourcing can help U.S. businesses fill gaps in the call center services. Canadian nearshore partnerships provide a seamless customer experience and save businesses both time and money.
Just how important is customer service to your business’ success? These statistics are eye-opening. Learn more about how outsourcing can improve your company’s customer service.
Did you know that Zedd Customer Solutions offers support for your bi-lingual clients?